Older tickets first
The live board keeps older tickets at the top and newer tickets at the bottom so the next order is easier to see.
Living customer story
Goldie's helped shape DrinkFlow in real service.
Goldie's Coffee & Goods in Exira is the first live DrinkFlow KDS shop. This public case study stays customer-facing: real service, pickup flow, owner reports, and the small-shop details that shaped the current build.
First shop
The first live DrinkFlow location.
Current build
The public story stays aligned with the live dashboard.
Live service
Built around real use in a working coffee shop, with private data protected.
Demo-safe story
The story can use demo data while the live dashboard stays private.
Settings
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Goldie's KDS
Kitchen Display
Enter your name and password to continue.
Name
Password
Built for real shop use.
Branded login, custom colors, owner reports, Square connection, and drink-focused analytics.
What the shop showed
Real service made the product clearer.
The point is simple: the shop notices something, the app changes, and the version history keeps the public story honest.
Drink counts cleaned up
Drink analytics stay focused on drinks, so retail and shelf items do not blur the numbers the shop cares about.
Reports started pulling their weight
Owner reports now support CSV, Excel, and branded PDF downloads with charts, hourly order patterns, and shop notes.
Owner reports example
The upgrade is not just prettier tickets. It gives the owner something to read.
The full KDS plan gives owners a quick drink revenue dashboard: what sold, when the rush hit, how many drinks were in each order, and what can be downloaded for the month. These example numbers are placeholders and can be replaced with approved Goldie's data over time.
Drink revenue stays separate.
Retail items and local goods do not blur the drink numbers.
Busy hours become obvious.
The line chart makes the rush easier to spot.
Reports leave the portal.
Owners can export CSV, Excel, or a branded PDF instead of rebuilding the day by hand.
Drink revenue$487
Peak hour9 AM
Avg drinks1.8
2+ drinks34%
Hourly order volume
Drink mix
Coffee
58%
Tea
26%
Smoothies
16%
Owner note
The morning rush carried the day. Prep cold cups before 8:30, keep handoff clear near 9 AM, and watch whether multi-drink orders stay above 30% next week.
Opening-week timeline
Version history with the why included.
The newest changes stay visible first. Open the full archive when you want the complete build history.
v1.10.19
Owner report exports and ordering visuals were cleaned up.
Owner Reports now supports This Quarter and Custom date ranges across the report, timing data, CSV, Excel, and PDF downloads. The old report email form was removed, customer-ordering wording was cleaned up, and every current drink in Online Orders and Self Order Kiosk now has its own image.
v1.10.18
Owner Reports wording was aligned across public pages.
The public policy and DrinkFlow pages now use Owner Reports instead of Owner Portal, including the demo/training reports section that confirms fake/sample data only and no connection to Goldie's live Square data.
v1.10.17
Owner Reports became the visible owner label.
The owner-facing report area is now labeled Owner Reports across the KDS, training mode, and sign-in flow. View Stats now behaves better in narrowed windows, duplicate menu/category lists were consolidated, and customer ordering hides Square service labels like Hangin' Out and Taking Off from drink additions.
v1.10.16
Owner Reports moved forward and Square menus were refreshed.
Owner Reports became a top-level KDS button, Training mode opens demo reports without an owner password prompt, Privacy & Agreements opens collapsed, and policy acknowledgment happens after KDS sign-in instead of reopening inside Owner Reports. The Menu Board, self-order kiosk, online pickup, and fallback drink lists now match Square's current Coffee, Not Coffee, and Smoothies names and prices. Volume Board also shows drinks made beside drink orders.
v1.10.15
Recipe cards were locked down and Orders Up started showing item progress.
Private staff recipe cards now open inside the signed-in KDS instead of exposing reusable direct links. When staff checks off an individual drink on Focus Board, the Orders Up pickup display shows that drink crossed off with a done mark. Focus Board also gained larger order text, larger modifier text, bigger touch buttons, and two side-by-side columns on portrait iPads while the regular full dashboard keeps its Back button.
v1.10.14
Square-renamed smoothies stayed in the KDS.
Goldie's renamed smoothie items in Square with size labels such as 16 OZ and 12 OZ KIDS. The KDS now keeps those Square names, cleans the casing for staff, and checks Coffee, Not Coffee, and Smoothies category alignment during system checks.
v1.10.12
The Connection report became a Square sync audit.
The dashboard Connection report now shows how many Square orders were found, created, updated, saved, or failed during the last sync. It also flags suspicious pickup names when a drink label appears where a customer name should be.
v1.10.11
Square name handling got regression coverage.
Drink labels like STRAWMANGO now stay classified as drinks instead of becoming pickup names. Backend regression tests and GitHub CI now cover customer-name cleanup, smoothie/refresher classification, owner report add-on math, backend syntax, and the frontend production build.
v1.10.10
View Stats and report email got a service-day cleanup.
View Stats now fits better on phones, iPads, and desktop screens. End-of-day PDF email also prefers the Resend email path when configured and gives a plain-English message if Microsoft blocks SMTP sending. Owner report downloads now include polished CPA, inventory, hourly, order-detail, and non-drink add-on sections.
v1.10.9
Edited Square names got cleaned up in the app.
Today's Count, Drink Stats, Average Drink Time, display boards, Online Ordering, and Self Order Kiosk now use readable drink names even when Square sends all-caps or size-specific labels. Mobile dialogs and ordering panels were tightened for phones, iPads, and desktop screens, and Owner Reports now keeps Customer insights and Today's Snapshot collapsible.
v1.10.8
Smoothies returned to the drink workflow.
Square smoothie names like Mango, Strawberry, Greens, and kids-size variants now count as drink items again instead of being treated like retail or food.
v1.10.7
Cloud checks gained a safe recovery step.
If a production check fails, GitHub retries once. If it fails again, the workflow can trigger a safe Render redeploy while still failing loudly so the issue gets attention.
v1.10.6
System checks moved into the cloud.
Goldie's production checks now run every 5 minutes on a GitHub schedule instead of depending on a local computer, covering pre-open, service, and after-close checks with uptime state saved between runs.
v1.10.5
Owner sessions got tucked away.
Owner Reports now labels recent access as Owner sessions and keeps those details collapsed until the owner chooses to review them.
v1.10.4
Owner Reports got a cleaner daily read.
Recent changes now start collapsed, redundant owner wording was trimmed, and the Sales read plus next-step guidance rotate daily from the same report numbers so the owner view stays useful without feeling repetitive.
v1.10.3
The owner, connection, and ordering screens got easier to scan.
The owner view now keeps the main report and working tools easy to find, recent changes can collapse, the dashboard Connection box opens a health report, and both Self Order Kiosk and Online Ordering now share a more polished Goldie's photo-menu direction.
v1.10.1
Orders Up got matched to the proven day lookup.
Recently completed drink orders now use the same saved service-day order path that powers day lookup, owner stats, and drink counts, so the customer-facing Orders Up display keeps showing finished tickets during live service.
v1.10.0
Production sync got a service-day safety net.
When Square sync or the active-ticket path lags, the live board can now restore today's New, Making, and Ready tickets from the stored order history that also powers day lookup and owner stats.
v1.10.13
Privacy, agreements, and demo reporting got safer.
Owner Reports now includes a Privacy & Agreements card, a lightweight policy acknowledgment flow for the Goldie's owner/admin dashboard, and a clearly labeled demo reports view at /demo/owner using fake sample data only.
v1.9.9
The dashboard finished its cleanup pass.
View Stats, Displays, and Focus Board now sit together, the fullscreen toggle stays small and out of the way, and the public case study matches the current build.
v1.9.7
DrinkFlow started becoming repeatable.
The Goldie's pilot now feeds the next product step: a plug-and-play DrinkFlow setup request, a Supabase-backed onboarding table, and a private Studio Samantha queue for future shop leads and setup notes.
v1.9.6
The product started growing its own control room.
Studio Samantha now has a private developer diary dashboard for product notes and update ideas. Owner Reports also gained a practice email report field, collapsed dense data sections, and a light owner access check for recent owner sign-ins.
v1.9.5
Ready became a short handoff state.
Goldie's was using Focus Board, but orders could sit in Ready and distort the day. Ready orders now clear after two minutes, Orders Up gives customers a pickup button, daily customer notes reset on the dashboard, and archived notes stay in Supabase for owner review.
v1.9.4
Timing reports got more useful.
Average drink time now measures Making to Ready, with hourly and drink-name breakdowns for owners. This gives the shop a cleaner read on bar workflow instead of measuring how long a customer took to pick up an order.
v1.9.3
Customer ordering choices got less confusing.
Temperature and size now sit outside Drink additions, and duplicate add-on names from overlapping Square® modifier lists are collapsed so online pickup and kiosk ordering feel cleaner.
v1.9.2
Online pickup and kiosk work got cleaner.
DrinkFlow separated temperature, size, and drink additions for customer ordering, kept for-here-only drinks out of online pickup, added a self-order kiosk route, and made the Online Orders board show online pickup orders only.
v1.9.1
The drink menu rules became more realistic.
Americano and latte now require hot or iced choices online, while drip, drip refill, flat white, and cappuccino stay hot-only. This protects staff from confusing checkout choices during a real pickup test.
v1.9.0
Online ordering moved from idea to real checkout.
DrinkFlow added a branded drinks-only ordering flow with Square® checkout, online-order labels in New Tickets, a red pending-order alert for staff, and Online versus In person labels on Orders Up.
v1.8.3
Owner reports got a live service-window read.
Today Snapshot now understands Goldie's 7 AM-3 PM Central hours, and the new Volume Board shows hourly order volume, drink mix, average drinks per order, and multi-drink behavior.
v1.8.2
Pickup and drive-thru display work started.
The dashboard display links were grouped into one cleaner Displays menu, and a new pickup/drive-thru board was added for customer-facing order status.
v1.8.1
The customer displays got cleaner.
The Menu Board and Orders Up screens now hide extra fullscreen/status wording during normal use, and the public pages got a grammar and label consistency pass.
v1.8.0
The display boards got more iPad-friendly.
The drink menu and Orders Up screens now use tighter spacing, smaller headers, and more compact cards so they fit better on iPads and smaller customer-facing screens.
v1.7.10
Pricing became easier to read.
The public page now shows monthly and annual options for Lite and KDS, including the discounted annual rates.
v1.7.9
Orders Up got clearer for pickup.
The customer-facing Orders Up board now shows order number, customer name when available, and drink-only details. Pickup gets clearer without putting retail or food items on the screen.
v1.7.8
The case study now shows the owner side.
A Drink Revenue Dashboard example was added so shops can see what the Owner Reports adds: exports, hourly volume, drink mix, and a quick read on the day.
v1.7.7
Focus Board stayed the right name.
The focused three-column board keeps its Focus Board name. Full screen mode keeps extra controls out of the way and shows a small X to exit.
v1.7.6
The active board became easier to focus on.
The main KDS now uses New Tickets, Making, and Ready for the active workflow. Focus Board hides the extra dashboard sections during busy service, while the full dashboard keeps counts, stats, and completed history available.
v1.7.5
Customer-facing displays were added.
Goldie's dashboard now has quick links for a branded drink menu board and an orders-up display, turning KDS data into customer-facing screens.
v1.7.4
DrinkFlow Lite became clearer.
The public page now shows what Lite includes: the hosted KDS dashboard, core ticket actions, settings, and no Owner Reports or report exports.
v1.7.3
The marketing message widened carefully.
DrinkFlow stayed honest about being built first for Square®, while leaving room to explore other POS workflows later if the data is clean.
v1.7.2
Goldie's becomes the official case study.
The marketing site now links to this page so people can see how DrinkFlow improves from real shop use, not just a feature list.
v1.7.1
KDS columns sort older tickets first.
After a day of use, the owner spotted that staff could start newer orders before older ones. The live board now prioritizes oldest tickets at the top.
v1.7.0
Owner analytics became more coffee-shop specific.
Hourly volume, multi-drink order percentage, daily notes, and downloadable owner reports were added so the portal supports real decisions.
v1.6.x
Non-drink items were filtered out.
DrinkFlow started separating drink analytics from retail items so a coffee shop can read beverage demand without merchandise noise.
Honest by design
A small tool from a small studio.
DrinkFlow is not trying to act like a giant restaurant-tech platform. It is a practical KDS built by Studio Samantha for small drink shops that want clear screens, useful reports, and direct help after launch.
What that means for customers
Setup can follow the shop's actual people, menu, counters, devices, and Square® setup instead of forcing every business into the same template.
It also means this case study can show the real loop: the shop notices something, the app changes, and the version history explains why.
Future data from Supabase
This page can become proof, not just a pretty page.
As more approved data comes in, this case study can show monthly trends, exported report examples, busiest hours, average drinks per order, and before-and-after workflow notes. Public stats should be chosen carefully so the story is useful without exposing private revenue details.
Hourly
Busy-window chart from real order timing.
34%
Example multi-drink order stat once approved for public use.
MoM
Month-over-month owner report exports.
Fix log
Version notes tied to real shop feedback.
About Goldie's
A coffee shop with a brand worth honoring.
Public brand materials describe Goldie's Coffee & Goods as a quaint Exira, Iowa coffee shop and local goods store focused on specialty coffee, locally sourced foods, eco-friendly home products, sustainability, inclusivity, authenticity, and quality.
Source: With Love, Libby Creative Company portfolio for Goldie's Coffee & Goods.
What DrinkFlow did for this setup
Connected to Square® API order flow, kept the KDS readable on counter devices, created a branded login, added owner reports, and adjusted analytics around the shop's actual menu structure.
The same approach can fit coffee shops, smoothie shops, tea stands, food trucks, and small drink counters.
A useful case study should show the product getting better because a real business used it.